FAQs

A quick guide to some key questions

GENERAL

How do I write a branding brief?

In order for us to cost up projects and plan them accurately, a brief is always best. If you would like a questionnaire for a brief or website project, please get in touch.

>Contact us

What are your fees?

We don’t have packages for projects, but we will submit fixed fees against your requirements, so get in touch with your project details and we can discuss costs.

Do you have account managers?

Yes. When you begin a project, we will set you up with a suitable team for your type of project and your deadlines. That will include a designer and an account manager at the very least. You will meet your team during key meetings.

We have an in-house design team, do you work in collaboration?

Yes, many of our projects are based on us mentoring or giving creative direction for in-house teams to run with. Give us a call and we can talk you through a few.

Do you have any reviews?

We’re proud to have received many positive testimonials from our clients, and several are happy to provide direct references. For a quick overview, feel free to check our Google reviews—they’ll give you confidence that you’re in good hands

Do you work with Global clients?

Many of our clients are worldwide, and we work with Europe, Asia, the UAE and the US.
Should you need multi-lingual projects we team up with local speakers when needed.

Do you have a full list of services?

Many of our services are listed on our services page but we do offer bespoke services also.

Should you require marketing, PR or copywriting then we have contacts that can work with us externally.

>Our services

What industries do you specialise in?

We are in the fortunate position to have worked across many different sectors and this benefits us as we can learn across them all – thinking of the end user rather than the industry ‘type’.

>You can see our full client list here.

We aren't a big business but need help.

We work with start-ups, as consultants or for large branding and web projects. Whatever the size of the project we will offer you solutions that we feel suit your business needs.

Of course, there are some budgets that are a little tight, but we can discuss this with you about how best to work with it if you have a brief to discuss.

We aim to add value to all our work and hope that our case studies and Google reviews demonstrate this.

WEBSITES

What CMS to you use?

We tend to lean towards WordPress as an open-source CMS as this gives us great flexibility with user-centric design as well as being scalable for clients.

We’ve written an article here that might help.

Do you outsource your code?

No! We’ve had our own web team for over 12 years and this gives us consistency, knowledge and a much simpler process through the project.

Do you use templates for websites?

No. All of our websites are built with a bespoke front-end. If you are looking for quick websites, then self-service sites such as Squarespace offer generic layouts.

Our sites offer a key user experience that is tailored to your audience needs.

Do you offer site maintenance?

Yes, any site that we build, we offer maintenance packages that we run monthly to help keep your site secure.

Do you offer SEO services as part of your website process?

All of our sites are built with SEO in mind and will offer you a great foundation with the basic set-up.

For an additional fee we can audit your current site for migration, suggest best keywords and ensure that the site launches strongly.